PRIVACY POLICY

Last updated: 1/11/25

This Privacy Policy explains how Thermo Wear ("we", "us", "our", or the "Site") collects, uses, and shares your personal information when you browse our website, make a purchase, or interact with our services (collectively, the “Services”).
“You” refers to any visitor, customer, or user engaging with our Site.

By using our Services, you agree to the collection and use of your information as outlined in this policy. If you do not agree, please do not use our Site or Services.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes occur, we’ll update the “Last updated” date above and comply with any legal notice requirements.
We encourage you to review this policy periodically to stay informed about how we protect your information.

Information We Collect and Use

We collect data to process your orders, communicate with you, meet legal requirements, and continually improve your experience with Thermo Wear.

1. Information You Provide to Us

You may share information such as:

  • Name, address, phone number, and email

  • Billing and delivery details

  • Account login information (if applicable)

  • Items viewed, added to basket, or purchased

  • Messages or emails sent to our support team

Some site functions may not work properly if this information is incomplete or withheld.

2. Information Collected Automatically (Cookies & Usage Data)

We use cookies and tracking technologies to gather data such as:

  • Device type and browser version

  • IP address and approximate location

  • Pages visited and time spent on each

  • Interactions with our emails or adverts

This helps us optimise performance, personalise offers, and understand how visitors use our Site.

3. Information from Third Parties

We may receive limited data from third-party partners including:

  • Shopify (our website host and e-commerce platform)

  • Payment processors (to confirm and complete transactions)

  • Advertising and analytics tools (for marketing and performance insights)

While we handle this data according to our Privacy Policy, we are not responsible for how these third parties manage your personal information. See Third-Party Websites below for more details.

How We Use Your Information

We use your information to:

  • Fulfil orders: Process payments, ship products, and manage returns

  • Communicate: Send confirmations, respond to queries, and provide support

  • Personalise marketing: Share product updates or offers (only where permitted)

  • Prevent fraud: Monitor and investigate suspicious or unauthorised activity

  • Improve our Services: Analyse usage trends and enhance your shopping experience

Cookies

Cookies help us ensure our website and checkout process run smoothly.
They’re used to:

  • Keep your basket and account features working properly

  • Track website performance

  • Provide insights to improve your experience

You can manage or delete cookies in your browser settings, but doing so may affect how some site features work.

For details on Shopify’s cookie usage, see:
👉 https://www.shopify.com/legal/cookies

When We Share Your Information

We may share limited personal data with trusted partners who help us operate our business:

Type of Information Shared With
Name, email, order details Service providers, payment gateways, fulfilment partners
Purchase behaviour Marketing and analytics platforms
Site usage and browsing Shopify, analytics, and email performance tools

We may also share information if required by law, in response to a legal request, or as part of a business transfer or restructuring.

We do not use or sell sensitive data for profiling or inference purposes.

User-Generated Content

If you leave a product review or comment on our site, it may appear publicly.
Please avoid sharing personal details, as we are not responsible for how others may use publicly available information.

Third-Party Websites

Our website may link to third-party platforms or tools.
We are not responsible for their content, privacy practices, or how they handle your data.
Please review their policies before interacting with them.

Data Security

We use secure technical and organisational measures to protect your personal data.
However, no online system can be guaranteed 100% secure, so please use caution and keep your account credentials private.

Your Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict how we process it

  • Request a copy of your data (data portability)

To exercise these rights or request information, contact us directly using the details below.

Contact Us

For any privacy-related questions or requests, please reach out to:
📧 help@thermowear.co.uk