HELP CENTRE
Need a Hand?
Before getting in touch, take a quick look through our FAQs — chances are, you’ll find what you’re after there.
If you still need assistance, just drop us a line at help@thermowear.co.uk — we’re always happy to help!
📦 Shipping & Delivery
When will my order arrive?
Our products are shipped directly from our trusted international partners.
- Processing time: 1 business day
- Delivery time: Around 4-5 business days after dispatch
⏰ Please note: During busy periods (like Christmas), dispatch may take slightly longer.
Check your spam or junk folder for your dispatch email — and if it’s not there, send us a quick message at help@thermowear.co.uk for an update.
💥 Damaged Goods
We carefully package every order, but occasionally things can go wrong in transit.
If your item arrives damaged, please take a few clear photos and email them to help@thermowear.co.uk — we’ll sort it right away.
🛑 Order Changes & Cancellations
Had a change of heart? No worries.
You can cancel or amend your order within 24 hours of placing it.
If it’s already been dispatched, you’ll need to wait for it to arrive before returning it for a full refund.
⏳ Where’s My Order?
Still waiting for your delivery? Don’t panic!
Please allow up to 7 days from dispatch.
If it hasn’t arrived by then, just email us — we’ll either resend your order or refund you in full, whichever you prefer.
📬 Address Errors
Entered the wrong address?
Get in touch within 24 hours, and we’ll update it before it ships. If your parcel’s already on the way, we won’t be able to make changes, unfortunately.
📧 Missing Confirmation or Tracking Info?
Didn’t get a confirmation email?
- Check your spam/junk folder
- Still nothing? Email us and we’ll resend it
No tracking number?
- Check your dispatch email
- If it’s not there, contact help@thermowear.co.uk
- Note: Tracking details may take 24 hours to appear after dispatch.
💳 Payment & Shipping
Payment options:
We accept all major debit and credit cards, plus PayPal — all securely processed via Stripe.
Card declined?
No problem — send us a message and we’ll help you get it sorted.
Shipping costs?
Good news — FREE DELIVERY is included with every order!
